Help - FAC

At Candela del Norte, we want your experience to be as carefully crafted as our candles.

If you have any questions about scents, sizes, delivery times, or custom orders, we're here to help you every step of the way.

Each candle is handmade, one by one, with soy wax and intense fragrances that truly perfume the air. Therefore, some details may vary slightly: it's part of their handcrafted charm.

If you can't find the answer you're looking for, write to us and we'll figure it out together 🤍

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Frequently Asked Questions (FAQ)

🕯️ What are candles made of?

Our candles are made with soy wax, cotton wicks, and high-quality fragrances. They are fragrant, vegan, and paraffin-free.

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🌿 Are the candles scented?

Yes, very much so.

The fragrances are designed to perfume the environment even without lighting the candle, and when lit they release the aroma in an enveloping and long-lasting way.

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📏 What size are they?

Candles are available in multiple sizes. Measurements can be found in each item's description. Please note that as these are handmade pieces, slight variations may occur.

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🎨 Are all the candles the same as in the photos?

Not exactly, and that's what's special about it.

Each candle is unique. There may be slight variations in tone, texture, or finish, inherent to the handcrafted nature of the work.

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🎁 Do you do custom orders?

Yes ✨

We make custom orders for:

• Baptisms

• Communions

• Weddings

• Birthday

• Special events

• Corporate souvenirs and gifts

You can choose the scent, color, style, and quantity. Write to us with your idea and we'll make it a reality.

And as we often say: if you can imagine it, we can create it... and even perfume it.

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⏳ How long does an order take?

• Standard orders: are prepared and shipped within a few days. However, if we don't have the item in stock, shipping may take 5 to 7 days.

• Custom orders or large quantities: time may vary depending on the design and quantity.

We will always inform you of the estimated timeframe before confirming.

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🚚 Do you ship?

Yes, we ship within Spain and the European Union.

Costs, taxes, duties and delivery times are calculated at checkout.

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🔥 How to properly care for a candle?

To enjoy it to the fullest:

• Always turn it on on a heat-resistant surface

• Do not leave it on for more than 2–3 hours at a time

• Keep the wick short, approximately 5mm

• Keep out of reach of children or pets

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♻️ Are they eco-friendly?

Yes. Soy wax is biodegradable and a more environmentally friendly option than traditional waxes.

They don't emit toxins or black soot, making them healthier than paraffin candles. They also burn more slowly and last longer, releasing their aroma more gently and naturally.

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⏳ How long do candles last?

Their low melting point makes them burn more slowly, lasting up to 50% longer than conventional candles.

💬 How can I contact them?

You can write to us through the form on the website, by sending an email to cand.del.norte@gmail.com or by clicking the button at the bottom right of the website that says "Assistance".

We respond as soon as possible and with personalized attention.